Role of Information Systems in Supply Chain Management and Its Application on Five-star Hotels in İstanbul
Yazarlar (2)
Prof. Dr. Murat AZALTUN Yalova Üniversitesi, Türkiye
Dr. Öğr. Üyesi Ergün Kaya Anadolu Üniversitesi, Türkiye
| Makale Türü | Özgün Makale (SCOPUS dergilerinde yayınlanan tam makale) | ||
| Dergi Adı | Journal of Hospitality and Tourism Technology | ||
| Dergi ISSN | 1757-9880 Dergi Bilgileri (2012) | ||
| Dergi Tarandığı Indeksler | SSCI | ||
| Makale Dili | İngilizce | Basım Tarihi | 01-2012 |
| Cilt / Sayı / Sayfa | 3 / 2 / 138–146 | DOI | 10.1108/17579881211248808 |
| UAK Araştırma Alanları |
Otel İşletmeciliği
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| Özet |
| Purpose Supply chain management (SCM) has become important in the service sector nowadays, because customer satisfaction is dependent on the efficiency of supply chain activities. Hotels are operations where personal guest satisfaction is a major priority. A large and diverse range of supply factors are gathered according to the requirements of guests, and then service is provided. The purpose of this paper is to examine the relationship of SCM and information system (IS) in five‐star hotels. Design/methodology/approach Data were collected from senior management and relevant department authorities of five‐star hotels in Istanbul by asking them open‐ended questions. The findings were evaluated with descriptive analysis and different conditions of usage information systems in SCM were presented and then issues were determined. Findings … |
| Anahtar Kelimeler |
| Financial information systems | Hotel accounting | Hotels | Information systems | Supply chain management | Turkey |
BM Sürdürülebilir Kalkınma Amaçları
| Atıf Sayıları | |
| Yöksis | 13 |
| Web of Science | 15 |
| Scopus | 23 |
| Google Scholar | 53 |